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Cancellation

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges plus an administration charge of 15% of the price of the product. Under these conditions we agree to refund your money within 30 days of cancellation.

You will be liable for the cost of returning the Products to Us. In the unlikely event that you wish to return the Products, you must contact Us either by email or by telephone first to obtain an authorisation code. WE DO NOT OFFER A FREE TRIAL SERVICE. IF THE PRODUCT HAS BEEN USED, WE WILL NOT ACCEPT THE RETURN.

  • Because of the nature of our products and to ensure quality to all of our customers we can only issue a refund for products that have been unopened and unused, that have been shipped to you out of error, or products that can be proven to be damaged or spoiled.
  • You will be refunded at the price you paid for the product at the time of your order.
  • Products must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
  • Any 'FREE GIFTS' with the products must also be returned.

Damaged in Transit (rejected)

In the event that your order is visibly damaged on delivery, DO NOT ACCEPT the delivery and enter on the courier consignment sheet 'DAMAGED' along with a brief description on how or where the item has been damaged. The item will be returned to us and we will arrange for a replacement to be sent out.

Damaged in Transit (accepted)

If you do happen to accept delivery of goods and discover they are damaged, DO NOT USE THE GOODS, you must report this to us within 24 hours and describe the damage in as much detail as possible. You will waiver your right to a replacement if you use the damaged goods. You must retain all original packaging. Any claims made after this time will be considered unreasonable and not accepted.

Returns Note

To return a product, please download, complete and then print out the following form.

Please return the completed form with the product.

Our lucky Greek Holiday competition winner was Mr Stuart Brown from Norwich.Our lucky Greek Holiday competition winner was Mr Stuart Brown from Norwich.Our lucky Greek Holiday competition winner was Mr Stuart Brown from Norwich.